Terms of service

Introduction

Welcome to https://lovras.com, a website owned and managed by Lovras (hereinafter referred to as “we,” “us,” or “our”). By accessing this platform or making a purchase, you are engaging with our offerings, which include a variety of aromatherapy products, candle-making supplies, essential oils, and related items. Your use of this site and its associated services (collectively, the “Service”) signifies your agreement to abide by these Terms of Service (“Terms”), along with any additional policies, guidelines, or notices linked herein or accessible through our website. These Terms apply universally to all individuals interacting with our site—whether you’re casually browsing, purchasing products, or conducting business as a vendor or partner.

We encourage you to thoroughly review these Terms before proceeding. Accessing any portion of our website or utilizing our Service indicates your acceptance of these conditions. If you disagree with any part of this agreement, we kindly ask that you refrain from using our site or services. This document serves as a binding contract between you and Lovras, and acceptance is strictly limited to these Terms.

As we evolve, any enhancements, features, or tools introduced to our platform will also fall under these Terms. The most current version is always available on this page, and we reserve the right to amend or update these Terms at our discretion by posting changes online. It’s your responsibility to periodically review this page, as continued use of the site after updates signifies your consent to the revised Terms.

Section 1 – Online Store Eligibility

By accepting these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence—or, if applicable, that you have legal authority to permit any minors under your care to use this site. Our Service is intended for lawful use only. You may not employ our products or platform for any illegal activities or in ways that contravene local, state, federal, or international laws, including intellectual property regulations. Additionally, you must refrain from introducing harmful elements such as malware, viruses, or disruptive code to our systems. Violation of these conditions will result in the immediate suspension of your access to our Service.

Section 2 – Conditions of Use

We retain the authority to deny access to our Service to any individual at any time, for any reason, at our sole discretion. When using our site, be aware that certain data you provide (excluding payment details) may be transmitted without encryption across networks, adapting to technical necessities of those systems. Rest assured, payment information is always securely encrypted during transmission. You are prohibited from copying, redistributing, selling, or exploiting any aspect of our Service—including its design, content, or functionality—without our explicit written consent. Headings within these Terms are for navigational ease and do not alter the substance or scope of the provisions.

Section 3 – Information Integrity

The details provided on lovras.com—such as product descriptions for candles, essential oils, or aromatherapy supplies—are intended as a general resource. We strive for accuracy but cannot guarantee that all information is complete, current, or free from errors. This content is not a substitute for professional advice or primary research, and reliance on it is at your discretion and risk. Historical data, where present, is for reference only and may not reflect current conditions. We may adjust site content at any time, though we are not obligated to keep it updated. Monitoring changes to our site remains your responsibility.

Section 4 – Service and Pricing Adjustments

Our product prices may change without prior notice due to market fluctuations or operational decisions. We also reserve the right to modify, suspend, or discontinue any part of our Service—such as specific product lines or features—at our discretion, without liability to you or any third party. Such changes will not incur obligations beyond what is outlined in these Terms.

Section 5 – Product Availability and Specifications

Our offerings are primarily available online and may be subject to limited stock. Returns or exchanges are governed by our Return Policy. We aim to accurately represent product attributes, but cannot ensure that your device’s display will precisely reflect these qualities. We may restrict sales based on quantity, location, or customer type at our discretion, and retain the right to discontinue products or alter descriptions without notice.

Section 6 – Billing and Account Responsibilities

We may decline or adjust orders at our discretion, including limiting purchases per customer or household. You must submit accurate, up-to-date billing and account information for all transactions and promptly update your details. Refer to our Return Policy for more.

Section 7 – Third-Party Tools and Features

We may integrate third-party tools (e.g., shipping calculators) for your convenience. These are provided “as is,” and we bear no responsibility for issues arising from their use. Future features will also be governed by these Terms.

Section 8 – External Links

Our site may include links to third-party websites. We are not responsible for their content, accuracy, or practices. Your engagement with these platforms is at your own risk.

Section 9 – User Contributions

You may voluntarily submit feedback, reviews, or ideas. By doing so, you grant us the right to use and share this content without obligation. Your contributions must not infringe on others' rights or include illegal or misleading material.

Section 10 – Privacy

Your personal data is handled according to our Privacy Policy, which we encourage you to review.

Section 11 – Content Corrections

We reserve the right to correct errors or inaccuracies (e.g., pricing or availability) and to cancel or refuse orders based on such issues, even after submission.

Section 12 – Usage Restrictions

You agree not to use our site for illegal purposes, violate laws, infringe rights, harass others, spread malware, or interfere with our services. Violations will result in immediate access termination.

Section 13 – Warranty Disclaimer and Liability Limits

Our Service and products are provided “as is” without warranties, unless expressly stated. Lovras is not liable for any damages—direct or indirect—arising from use of the Service, to the extent permitted by applicable Australian law.

Section 14 – Indemnity

You agree to indemnify Lovras and its affiliates for any losses, legal claims, or costs resulting from your violation of these Terms or misuse of our Service.

Section 15 – Severability

If any part of these Terms is deemed unlawful or unenforceable, the rest shall remain valid.

Section 16 – Termination Policy

You may terminate this agreement by ceasing use of our Service. We may suspend or terminate access for violations of these Terms, with any accrued obligations continuing beyond termination.

Section 17 – Complete Agreement

These Terms, along with our posted policies, constitute the entire agreement between you and Lovras, replacing any prior agreements.

Section 18 – Applicable Law

These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of Australia.

Section 19 – Updates to Terms

We may update these Terms at any time. Continued use of our site after changes are posted indicates your acceptance.

Section 20 – Intellectual Property

All content on this site is owned or licensed by Lovras. Unauthorized use is strictly prohibited.

Section 21 – Contact Us

For inquiries or concerns, please contact us:
Email: info@lovras.com
Phone: +61 8 9168 2054
Address: 12 Rosewood Ave, Kununurra WA 6743, Australia