Return policy

Welcome to Overlook Boots Max

Thank you for shopping at http://overlookbootsmax.shop/. We’re committed to ensuring your satisfaction with our aromatherapy essentials, candle-making supplies, and essential oils. This Return Policy outlines the terms under which you may return purchases. By ordering from us, you agree to adhere to the guidelines below, designed to make the process fair and transparent.

90-Day Return Window

We offer a generous 90-day return period, allowing you to request a return within 90 days from the date your order is delivered. This applies to all eligible items, giving you ample time to assess your purchase—whether it’s a diffuser, a batch of wax, or a set of fragrance oils—and decide if it meets your needs.

Eligibility Criteria for Returns

For a return to qualify, your item must remain in its original state as delivered—unused, unopened, and free from wear, with all labels intact and packaged in its initial container or box. A proof of purchase, such as an order confirmation or receipt, is mandatory to process your request. Items like essential oils must have unbroken seals, and candle supplies should show no signs of melting or alteration. Returns failing to meet these standards may be declined.

Initiating a Return

To begin the return process, reach out to us at [email protected]. Once we review and approve your request, we’ll provide a return shipping label along with detailed instructions on where and how to send the package back. Please note that items shipped to us without prior authorization will not be accepted. For any questions or guidance, feel free to contact us at the same email address—we’re here to assist.

Inspecting Your Order

Upon receiving your shipment, we encourage you to examine it promptly. If you discover a defect—such as a cracked candle vessel—or receive an incorrect product, like a peppermint oil instead of lavender, notify us immediately at [email protected]. We’ll assess the situation and take steps to resolve it, ensuring your experience with us remains positive.

Non-Returnable Items

Certain products are excluded from our return policy:

  • Final Sale/Clearance Items: Goods marked as “Final Sale” or sold during promotional events are non-returnable due to their discounted nature.
  • Used or Damaged Products: Items showing clear evidence of use, or damaged through no fault of ours, do not qualify.
  • Late Returns: Requests made beyond 90 days from delivery will not be processed.

A valid proof of purchase remains essential for all returns, regardless of circumstance.

Refund Conditions

Once your return arrives at our facility, we’ll inspect it and notify you via email about the approval status. If approved, your refund will be issued to your original payment method within 3-5 business days. For partial refunds, which may apply to items with minor use or missing components not due to our error, we’ll communicate the adjusted amount before processing. Refunds are not available for returns past the 90-day mark unless related to a quality defect covered under warranty.

90-Day Full Refund Option

For undamaged, eligible products, you may request a full refund within 90 days of delivery if you’re simply unsatisfied—perhaps a scent doesn’t suit your preference. After we receive and verify the returned item at our warehouse, the refund will be initiated promptly, typically completing within a week. This ensures flexibility while maintaining fairness in our process.

Steps for Refunding

Here’s how to secure your refund:

  1. Email us at [email protected] to request a refund.
  2. Expect a response from our team within 1-2 business days, providing return instructions and an address.
  3. Ship the item back, ensuring it includes all original accessories (e.g., droppers for oils or wick clips for candles) and packaging.
  4. Upon receipt and inspection, we’ll process your refund within 3 business days.

Please note:

  • Shipping costs for non-quality-related returns are your responsibility.
  • Items not meeting our condition standards may be rejected, with notification provided.

Warranty and Quality Assurance

For defects tied to manufacturing—such as a leaking diffuser or spoiled essential oil—we’ll cover return shipping and offer a replacement or refund within the 90-day period. Beyond this, warranty claims for non-quality issues (e.g., buyer’s remorse) require you to handle shipping expenses. Expired warranty requests after 90 days will not be honored unless legally mandated.

Additional Policies

  • Gift Returns: If your item was a gift, contact us with the original order details for a store credit option.
  • Bulk Orders: Returns for orders of 10+ items (e.g., wholesale candle supplies) may require additional review to prevent abuse of our policy.
  • Sustainability Note: We encourage recycling packaging where possible, aligning with our eco-conscious ethos.

Contact Us

For any return-related inquiries or support, we’re readily available:
Email: [email protected]
Phone: +1 (970) 299-0786
Business Address: 3603 Cassiopeia Ln, Fort Collins, CO 80528, United States

We value your trust in Overlook Boots Max and strive to make every return straightforward and equitable. Thank you for choosing us for your crafting and wellness needs!