Return policy

Thank you for shopping at Lovras. We are committed to your satisfaction with our aromatherapy essentials, candle-making supplies, and essential oils. This Return Policy outlines the terms and conditions that govern returns, refunds, and related inquiries. By purchasing from us, you agree to the following policies, which are designed to be fair, transparent, and customer-focused.

🔁 90-Day Return Window

We offer a 90-day return period, giving you ample time to decide if a product suits your needs. You may request a return within 90 calendar days from the delivery date of your order.

This policy applies to eligible items such as:

Essential oils
Wax blocks and candle-making materials
Diffusers and related accessories

✅ Return Eligibility Criteria

To qualify for a return, the item must meet the following conditions:

Unused and unopened
In original packaging and condition
Includes all labels and components
Accompanied by proof of purchase (e.g., order confirmation or receipt)

❗Note:

Essential oils must have unbroken safety seals.
Candle wax or kits must be unaltered and unmelted.
Items that show signs of use or damage not caused by us are not eligible.

📩 How to Initiate a Return

To begin the return process, email our customer service team at info@lovras.com. Once approved, we will provide:

A return shipping address
Instructions for packaging and sending the item
A prepaid return label (only for defective/warranty-related returns)

⚠️ Unsolicited returns without authorization will not be accepted.

🧾 Inspecting Your Order

Please inspect your order upon delivery. If you receive:

The wrong item
A damaged product (e.g., cracked diffuser or leaking oil)
Contact us immediately at info@lovras.com. We will promptly review and resolve the issue.

🚫 Non-Returnable Items

Some products are excluded from returns:

Final Sale or Clearance items
Used or tampered products
Returns initiated after 90 days
Items without proof of purchase

💸 Refund Process & Conditions

Once we receive and inspect the returned item, we will:

Notify you via email of the approval or rejection
Process approved refunds to your original payment method within 3–5 business days

Partial refunds may apply if:

The product is missing accessories
There is minor damage not caused by us
Packaging is incomplete

Refunds will not be issued for returns submitted beyond the 90-day period unless a warranty-related defect is verified.

🔄 Full Refund Within 90 Days

If you're unsatisfied with your purchase for any reason (e.g., the scent doesn't meet your preference), you're entitled to a full refund—as long as the item is returned undamaged within 90 days.

Refunds are typically issued within 3 business days of receiving and verifying the returned product at our facility.

📦 Return & Refund Steps

Email us at info@lovras.com with your return request
Receive approval, return address, and instructions
Ship the item securely with all original packaging and accessories
Refund processed after inspection (within 3 business days)

📝 Important Notes:

Return shipping costs for non-defective items are your responsibility.
Items that do not meet our return conditions will not be refunded.

🛠️ Warranty & Quality-Related Returns

If your item has a defect (e.g., malfunctioning diffuser, damaged oil bottle):

Contact us within 90 days
We will cover return shipping costs
You can choose a replacement or full refund

Claims submitted after 90 days will only be honored where required by Australian law (e.g., Australian Consumer Law warranties).

🎁 Additional Return Policies

Gifts: If the item was a gift, contact us with the original order number for a store credit.
Bulk Orders: Orders of 10+ units may require additional approval.
Sustainability: Please recycle packaging where possible, in line with our environmental values.

📬 Contact Us

Have a return or refund question? Reach out anytime:

Email: info@lovras.com
Phone: +61 8 9168 2054
Address: 12 Rosewood Ave, Kununurra WA 6743, Australia