Privacy policy

At Lovras, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile platforms, or services. Whether you're shopping for aromatherapy essentials, candle-making supplies, or essential oils, we’re committed to safeguarding your data with transparency and care.

About Lovras and This Policy

This Privacy Policy applies to your interactions with https://lovras.com. Lovras caters to adult users; our services are not intended for children. If you are under the age of majority in your jurisdiction, please review this policy with a parent or guardian.

We act as the data controller of your personal information. For questions or to exercise your rights under this policy, contact our Data Protection Officer (DPO) at:
📧 Email: info@lovras.com

Updates to This Policy

We may update this policy periodically to comply with legal obligations or reflect changes to our business practices. When significant updates occur, we’ll notify you where required by law. To ensure effective communication, please keep your account information up to date.

What Information We Collect

We collect personal information that can identify you, including but not limited to:

• Personal Identification: Name, title, date of birth, gender, and username.

• Contact Details: Billing/shipping address, email, phone number.

• Payment Information: Credit/debit card numbers, bank account details.

• Order History: Products purchased, transaction amounts, purchase dates.

• Technical & Device Data: IP address, device type, browser details, time zone, cookies.

• Account Profile: Login info, preferences, survey responses, feedback.

• Usage Data: Website navigation, clicks, time spent on pages.

• Marketing Preferences: Subscription and communication choices.

• Security Footage: If applicable, recordings from physical store locations.

Why We Need Your Information

In certain cases, we’re legally or contractually required to collect your personal data—such as when fulfilling your order. If you do not provide required information, we may be unable to process your order and will inform you accordingly.

How We Collect Your Information

We gather your data through:

• Direct Interactions: When you make a purchase, create an account, sign up for emails, or contact us.

• Automated Tools: Cookies, server logs, and analytics tools track technical and usage data.

• Third-Party Partners: We may receive payment, logistics, and analytics data from trusted providers.

For more on cookie use, see our [Cookie Policy].

Legal Grounds for Processing

We process personal information lawfully, under bases such as:

• Contractual Necessity: Fulfilling orders and managing transactions.

• Legitimate Interests: Improving services, preventing fraud, managing customer relationships.

• Consent: For optional marketing communications (you may withdraw consent at any time).

How We Use Your Information

Marketing Communications

We may send promotional messages if you have opted in or made a purchase without opting out. You may unsubscribe anytime via the link in our emails or by contacting us. We do not sell your data to third parties for their own marketing purposes.

Data Sharing

We may share your information with:

• IT service providers

• Payment processors and shipping partners

• Legal or professional advisors

• Government or regulatory bodies (e.g., Australian Taxation Office)

• In business transfers or mergers (with proper safeguards)

All third parties are required to treat your data securely and in accordance with this policy.

International Data Transfers

While we operate from Australia, some partners may process data internationally. In such cases, we ensure your data is protected through:

• Transfers to countries with adequate privacy laws

• Contractual agreements reflecting Australian standards

Security Measures

We implement strong safeguards to protect your data, including:

• Encrypted data transmission

• Access restrictions

• Secure storage systems

• Employee confidentiality protocols

How Long We Keep Your Data

We retain your information only as long as necessary for:

• Processing your order

• Meeting legal or regulatory obligations

• Resolving disputes
  Afterward, we may anonymize data for internal reporting or delete it securely.

Your Rights

Under Australian data protection law, you may:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw marketing consent

• Request data portability

To exercise these rights, please contact:
📧 info@lovras.com

We typically respond within 30 days. For complex requests, an extension may apply with prior notice. Proof of identity may be required for security.

Contact Us

Have questions or concerns about your privacy?

📍 Address: 12 Rosewood Ave, Kununurra WA 6743, Australia
📞 Phone: +61 8 9168 2054
📧 Email: info@lovras.com

We’re committed to protecting your data while providing a safe and enjoyable experience at Lovras.