Shipping policy

Welcome to https://lovras.com, the online home of Lovras. We’re delighted to deliver our range of wellness products—including aromatherapy essentials, candle-making supplies, and premium essential oils—to customers across the globe. This Shipping Policy outlines the terms and expectations for our worldwide delivery service. By placing an order with us, you agree to the guidelines set forth below.

Order Preparation Period

After your order is placed, we begin processing with careful quality checks, packing, and confirmation. Orders are usually dispatched from our fulfillment center within 1–3 business days. During peak seasons (e.g., holidays or major sales), processing may take slightly longer. If delays beyond this window occur, we’ll notify you promptly via email or phone.

Estimated Delivery Timeframes

Shipping time is counted from the date the order leaves our warehouse to the date it reaches your address. We offer two international shipping options:

  • Standard Global Shipping: Delivered within 7–14 business days, depending on your country.

  • Expedited Global Shipping: Delivered within 3–7 business days, ideal for urgent orders.

Total Estimated Delivery Time = Processing Time (1–3 days) + Shipping Time (based on option selected).

Note: Customs clearance, local postal conditions, and global logistics issues may occasionally cause variation.

Shipping Fees & Eligibility

We proudly ship to most international destinations, including the United States, Canada, Australia, Europe, Asia, and more. Our shipping rates are simple and transparent:

  • Free Global Shipping: On orders over A$90.00.

  • Standard Global Shipping: Flat rate of A$12.00 for orders under A$90.

  • Expedited Global Shipping: Flat rate of A$30.00 regardless of order value.

Final shipping fees are calculated at checkout. Customs duties, taxes, or import fees may be charged by your local authorities and are the responsibility of the customer.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking details to become active. For international deliveries, tracking updates may be slower depending on local carriers.

Shipping Issues & Responsibility

While we take great care in preparing your order, Lovras is not responsible for items lost or damaged during shipping. If your order arrives in poor condition, please retain all packaging and contact the carrier to file a claim. If your package is lost, notify us within 10 days of the expected delivery date and we will assist you.

International Customs & Duties

Customers outside Australia should note that import duties, VAT, or handling charges may be required by your country. These costs are not included in our shipping fees and must be paid upon delivery. Customs processing may also affect delivery speed.

Address Accuracy

Please verify your shipping details carefully before checkout. Lovras is not liable for failed deliveries due to incorrect or incomplete addresses. If your package is returned to us, you will be responsible for any reshipment costs.

Order Adjustments Before Shipment

Need to change an item or scent? Contact us within 12 hours of purchase at info@lovras.com. After this window, order changes may not be possible, and our cancellation/refund policy will apply.

Sustainable Shipping

We’re committed to eco-conscious practices. Many of our shipping materials are recyclable and responsibly sourced, reflecting our dedication to environmental care while protecting your products during transit.

Seasonal or Weather Delays

Shipping may be impacted during extreme weather events or peak seasons. In such cases, we’ll notify you and work with carriers to resolve delays as quickly as possible. We appreciate your patience and understanding.

Contact Us

For any questions about your shipment, feel free to contact us:

  • Email: info@lovras.com

  • Phone: +61 8 9168 2054

  • Address: 12 Rosewood Ave, Kununurra WA 6743, Australia

Thank you for choosing Lovras. We’re honored to accompany your wellness and creative journey, wherever you are in the world.